Cookie Policy
Last updated: April 2026
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your experience. Upswitch uses cookies to keep you signed in, remember your language, and understand how the platform is used so we can make it better.
Essential cookies
These cookies are required for the platform to function. They handle authentication and store your consent preferences. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| access_token | Authentication. Keeps you signed in securely. | 1 hour |
| refresh_token | Authentication. Refreshes your session without re-login. | 7 days |
| upswitch_cookie_consent | Stores your cookie consent preferences | 1 year |
Analytics cookies
If you allow them, we use Google Analytics 4 and PostHog (EU region) to understand how Upswitch is used. We send explicit, named events only. No full session recording. You can opt out via the cookie banner.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga / _ga_* | Google Analytics 4. Measures site usage to improve the product (IP anonymized). | 2 years |
| ph_* (cookie, localStorage) | PostHog (EU). Product and funnel events; no session replay, no autocapture. Only with analytics consent. | 1 year (SDK-managed) |
Functional cookies
These cookies enable enhanced functionality like remembering your language preference. You can opt out, but some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
| locale | Remembers your language preference (NL/EN) | Session |
Managing your preferences
You can change your cookie preferences at any time using the cookie banner that appears at the bottom of the page. You can also delete cookies through your browser settings. Note that disabling essential cookies will prevent you from using the platform.
Third-party cookies
Upswitch uses Stripe for payment processing. When you interact with the checkout or billing portal, Stripe may set its own cookies. These are governed by Stripe's Privacy Policy.
Contact
If you have questions about our use of cookies, contact us at privacy@upswitch.app.